RMS Staffing Solutions Ongoing Job Vacancy
PERFORMANCE INCENTIVE- There is a pay-for-performance incentive that gives agents an opportunity to earn R500 per week based on the achievement of performance metrics
A high-performing International Market Leader specialising in Customer Management partnerships within the contact sector is seeking articulate, customer-centric and target-driven contact centre professionals for one of their exciting campaigns. American multinational telecommunications conglomerate
Job Title: Call Centre Agents (night & day shifts)
Location: Bryanston
Job Summary:
Duties & Responsibilities:
The role: The purpose of the Billing Customer Service Representative is to satisfy all the company’s customer requests by increasing, developing (up selling) or retaining the customer base through relationship building, first call resolution and exceptional service delivery.
The successful candidate should be able and willing to work in a rotational night-shifted environment- 24/7/365 predominantly night work as per the United States times and client requirements.
Desired Experience & Qualification:
QUALIFICATIONS:
Essential: Matric/NQF Level 4
Preferential: Mathematics, Mathematical Literacy, Accounting, Business Studies, or Tertiary courses/studies relating to business, accounting or economics
MINIMUM REQUIREMENTS:
Essential: 12 months of Customer Services (with NQF Level 4).
Preferential: 6 months Contact Centre – Previous experience in a billing environment – Previous experience in an upsell/cross-sell environment.
Must be able to work shifts at the offices in Bryanston :
Working hours 12hrs – 2 pm t0 2 am – 4 am to 4 pm (4 days in and 3 days off) – may not be consecutive days.
KNOWLEDGE AND SKILLS REQUIRED:
Essential:
Oral and Written Communication in English
Customer Service Orientation
Attention to Detail
Problem Solving
Resilience
Sales Propensity
Computer Literacy
Data Capturing & Accuracy
Numeric literacy
Multi-Tasking
Preferential:
Technical Expertise: Statement & Billing
Debtors & Creditors
General Accounts
Essential:
Adaptability
Resilience
Influence
Transport is provided for the following township areas:
North: Randburg, Northriding, Cosmo City, Diepsloot, Riverside, Windsor
Soweto
East: Spruitview, Eden Park, Thokoza, Vosloorus, Benoni, Boksburg
West Rand: Tshepisong, Kagiso, Roodepoort
Tembisa: Alex, Kempton Park, Midrand, Tembisa
Central: Kensington, Newtown, Marshall Town, CBD, Rosettenville
Vaal: Lenasia, Lehae, Ennerdale, Orange Farm
Package & Remuneration:
R34 to R38 per hour – shift allowance R500
PERFORMANCE INCENTIVE- There is a pay-for-performance incentive that gives agents an opportunity to earn R500 per week based on the achievement of performance metrics
To Apply: